General Booking Policy 

Welcome to HG Logis, your go-to booking platform, where we connect travelers with a variety of accommodation options to fit every need. Our mission is to make the booking process as easy and transparent as possible for our hosts and guests.

Booking Process:

  • Bookings can be made online 24/7 with instant confirmation.
  • Full room details, including amenities, photos, and rates, are available for each listing.
  • Users must create an account to manage their bookings, cancellations, and communication with hosts.

Payment:

  • Secure online payment is required to confirm any booking.
  • We accept major credit cards, PayPal, and other secure online payment methods.
  • Full or partial payment options are available depending on the individual hotel's policy.

Cancellation and Modifications:

  • Cancellation terms vary by hotel and are clearly indicated on each establishment's booking page.
  • Requests to modify a booking are subject to availability and may incur additional charges.
  • In case of cancellation, please consult the applicable cancellation policy for a possible refund.

Check-In and Check-Out:

  • Check-in and check-out times are specified for each establishment and should be adhered to ensure a smooth experience for all guests.
  • A valid ID may be required at check-in.

No-Show Policy:

  • In the event of a no-show without prior notification, the total amount for the first night will be charged.

Room Occupancy:

  • The allowed number of guests per room is determined by the hotel and must not be exceeded.
  • Additional charges may apply for extra beds or additional guests.

Responsibility:

  • HG Logis is not responsible for any loss, damage, or injury that may occur during your stay. Hosts are responsible for ensuring the safety of their properties.

Customer Service:

  • Our customer service team is available to assist you at every step of your booking.
  • For any questions or concerns, please contact us using the details provided on our platform.